Tensator Blog & Latest News

Dec

Tensator Virtual Assistant for Tetley installation in Kuwait

Tensator’s Virtual Assistant Ultra sweetens Tetley’s Middle East sales

Press release Tensator’s Virtual Assistant Ultra sweetens Tetley’s Middle East sales MILTON KEYNES, UK, 9 December 2013 – Tensator, the world’s leading queue management and customer journey specialist, has helped long-standing British tea brand Tetley cause a stir in Kuwait’s supermarkets – by using Virtual Assistants to promote tea. Tensator’s Virtual Assistant Ultra model has […]

Nov

Pre-order lanes could be a game changer

On 22 and 29 November, Microsoft and Sony will launch their new games consoles – the Xbox One and PlayStation 4. Traditionally, such launches would be accompanied by huge queues outside gaming and computing stores. This time, though, retailer GAME will introduce a bypass lane for those who have pre-ordered and pre-paid their consoles. Big […]

Oct

Tensator talks technology with the UK’s top retail managers

The Faraday Centre for Retail Excellence at Leeds Metropolitan University is an institution that conducts scientific research into shopping behaviour around the world. Tensator Group’s head of media and technology solutions Ajay Joshi was recently invited along to the centre to present to some of the UK’s most powerful retail managers, including representatives from Nestlé, […]

Oct

Tensator survey reveals shoppers’ self-service frustration

Press release Tensator survey reveals shoppers’ self-service frustration MILTON KEYNES, UK, 14 October 2013 – Retailers need to up their game when it comes to self-service checkouts – that is according to the results of a new consumer survey from queue management and customer journey specialist Tensator. The study has revealed that one in three […]

Oct

Is queuing healthy for brands?

An article appeared in the Daily Mail last week that highlighted research by Chicago University into the value that we place on things we wait for. The results made for interesting reading, as the university found that queuing for something makes people place a higher value on what they get at the end. The idea […]

Sep

Congratulations to Miguel as the Tensator Ferrari wins Portugal’s GT Cup

Tensator Group board member Miguel Ferreira has won one of Portugal’s most exciting motor racing competitions. As the drivers of a Tensator-sponsored Ferrari F430 Challenge racing car, he and his two teammates have achieved victory in the Portuguese GT Cup supercar competition. They claimed the title with one of the two-hour endurance races still to […]

Jul

Why retail technology shouldn’t be brushed under the carpet

The last decade has seen a technological revolution in the retail sector. However, despite an abundance of in-store technology at their disposal, are furniture retailers arming themselves with everything required to reach their full potential? Here, Ajay Joshi, head of media at customer journey specialist Tensator, shares his thoughts and explains why, for the furniture […]

Jul

Is self-serve the answer to the six minute queue dilemma?

British retailers have been given another reminder of the importance of good queue management, with research showing that consumers will only wait in line for up to six minutes. A survey of 1,344 people has revealed that the average shopper will wait for no longer than 5 minutes and 54 seconds before throwing in the […]

Jul

The British love of queuing: fact or fiction?

Crowds at this year’s Wimbledon have once again highlighted the so-called British love of queuing. In an in-depth article, the BBC has delved a little deeper into the stereotype, with academic experts looking through the history books to establish where this longstanding love affair actually began. You can find the full article here.

Jun

Tensator Virtual Assistant Ultra with button board

Keeping air passengers moving

Recently it was announced that Manchester Airport will begin offering a paid-for personalised wayfinding service for passengers, whereby a member of staff will guide individuals through the terminal for check-in and boarding. There is no problem with having a product like this available. It provides an additional level of service for customers that have a […]

Jun

Miguel roars to success with Tensator

Miguel Ferreira, board member of the Tensator Group, has one of the more enviable hobbies around. Outside of the boardroom, he spends his free time racing a Ferrari. Miguel has already proven himself to be a gifted driver. Having won the Portuguese GT4 category, he is now racing his Italian supercar in the more competitive […]

Jun

We can think of better ways to spend 10 days

At Tensator, we are constantly thinking about and engaged with queuing, and it seems that we are not the only ones. Recent research has revealed that Britons spend an average of 10 days every single year waiting in a queue. This figure includes standing in line at a shop, waiting for a bus or train, […]

May

Retailiers Look To The Future

A recent webinar, hosted by Demandware, has once again highlighted the growing prominence of omni-channel retailing. Here, we provide an insight into some of the points raised during the discussion. The biggest challenge in recent years has been for retailers to strike a balance between online sales and encouraging the consumer through the doors of […]

Apr

On track and in the headlines in Poland

The trial of our eQ™ SLQ3000 at Warsaw Central Railway Station is proving to be big news in Poland. Our team has installed the single line queuing solution in the main hall of the station, which is the largest in the capital and comprises of eight passenger tracks across four platforms. Serving 16 cash desks, […]

Apr

Improving queue flow and operational efficiencies for airports and airlines throughout the world

Improving queue flow and operational efficiency for airports and airlines throughout the world. If you are looking to: Reduce waiting times Engage with passengers using digital signage solutions Increase passenger satisfaction Improve efficiencies Then book a meeting with Tensator at this year’s Dubai Airport Show to discuss your 2013 objectives and find out how Tensator […]

Apr

Visit Tensator at Airport Show Dubai from 6th – 8th May

From 6th – 8th May Tensator will be showcasing a range of airport queue management and customer guidance solutions that are already benefitting many global airports and airlines including Dubai International, Gatwick, Heathrow, Boston Logan, Dulles International, London London, Condor, Emirates Airlines, Franport Airport and BAA Edinburgh Airport. Visitors to stand PE7 in the Airport […]

Apr

Trinity Leeds wows by taking the customer journey outside the store

The retail highlight of 2013 so far has been the unveiling of the only major UK shopping centre that is due to open this year – the one million sq ft Trinity Leeds. More than 130,000 people flocked to the £350m development on opening day, with hundreds queuing outside, to take in the launch event […]

Mar

Tensator Weaves its Magic at Christ Church

Our Tensabarrier® Posts are usually found in some of the busiest and hi-tech environments in the world, including airports and shopping malls. However, they can also be found in more historic, serene locations too. Take Christ Church, one of the largest colleges in the University of Oxford, as an example. It has taught some highly […]

Mar

Tensator Helps Gatwick Increase Check-in Efficiency

Press Release MILTON KEYNES, UK, 21 March 2013 – – Tensator, the world leading customer journey and queue management specialist, has completed an installation at Gatwick Airport, meaning all queuing solutions in the North and South Terminals are now exclusively provided by the Milton Keynes-based company. As the airport’s preferred supplier of queue management solutions, […]

Mar

Visitor Number List Makes For Attractive Reading

This week has seen the unveiling of the list of the top UK visitor attractions in 2012, and we’re pleased to say that each of the top five has products supplied by Tensator. According to the Association of Leading Visitor Attractions, the countdown is as follows: 1. British Museum – 5,575,946 visitors. 2. Tate Modern […]

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