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manual call forward queuing

Multi-Service Machines marked as the ‘must have’ self-service tool for mobile network operators

Tensator has earmarked its Multi-Service Machine (MSM) as a ‘must have’ self-service tool for mobile network operators to help enhance the performance of their business and reduce costs when it comes to purchasing mobile phone credit. MSM enables customers to purchase prepaid cards, SIM cards, pay invoices or check credit without needing to interact to […]

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manual call forward queuing

2013 is virtually here – the final countdown

Over the past few weeks, we have been looking ahead to 2013 and counting down those solutions that the team at Tensator thinks we will be seeing greater adoption of in the New Year. Just to recap, last week we announced the increased usage of Multi-Service Machines as our number two prediction, and today, we […]

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manual call forward queuing

2013 is virtually here – part 2

Last week, we started looking ahead to 2013 and counting down those solutions that the Tensator team believes will be making waves in terms of queue management and the customer journey next year. We began at number three by taking a look at Virtual Queuing, and now it is time to reveal the runner-up in […]

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manual call forward queuing

2013 is virtually here

With a New Year fast approaching, the team at Tensator has been looking ahead to those queue management and customer journey solutions that we will be seeing much more of in 2013. Over the next few weeks, we will be counting down Tensator’s top three product predictions for 2013 and highlighting those solutions that will […]

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manual call forward queuing

Thousands Respond to Call of Duty

Long queues are not always seen in the most positive of lights, but some are certainly more welcome than others. This week, thousands of gaming fans across the UK joined the queue for the midnight release of CoD: Black Ops 2, a game expected to bring in sales of more than £1billion. Scenes were similar […]

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manual call forward queuing

New Tensator Virtual Queue Management Solution “Benefits” Derby City Council

Derby City Council are of the most recent customers to have adopted a Tensator Virtual Queuing Management Solution in a bid to help improve front-end services in their busy one-stop-shop. Yesterday, the City Council launched the system as part of a Customer Service Improvement Programme initiative, introducing an afternoon appointments only system for their Benefits […]

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manual call forward queuing

Get the ‘X’mas Factor this Christmas with Tensator

Eyes on the prize In our last blog we looked at how queuing times and the customer journey can be the difference between this year’s festive season being a success or failure; in the second part of our look at the lucrative Christmas and the New Year period, we’ll focus on how you can make […]

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manual call forward queuing

Tensator single line call forwarding customers can rest easy with a service and maintenance

Whilst it’s comforting to know that breakdowns are unlikely, last year the average cost of a service call-out to repair an electronic call system was £610. As a customer you can enjoy piece of mind all year with a maintenance contract, knowing that any unexpected problems would be covered at no extra cost making it […]

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manual call forward queuing

Christmas Queuing Advice from Tensator

It’s that time of year again… There’s no doubt it’s been another tough year for the High Street, but with Christmas and New Year approaching, now is the time to get prepared for the busiest time of the year. Recent figures show that consumer spending, driven by low inflation and rising employment, is on the […]

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manual call forward queuing

Tensator enlists Olympic gold medallist to unveil first Celebrity Virtual Assistant

Press Release As part of its grand opening, Rookie USA, a Manhattan-based premium, kids-only high end sports brand retail concept store, has selected the completely customisable Tensator Virtual Assistant, an innovative HD projection and audio-visual technology in the image of New York Knicks’ Carmelo Anthony, a gold medal-winning basketball star of the London 2012 Olympics. […]

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Banco Africano de investimentos – queue management system and corporate TV

AFRICAN INVESTMENT BANK Created on 14 November 1996, the BAI is a dynamic Bank that utilizes the most modern technologies to improve efficiencies and to create a personalized market approach, working to become indispensable business partner. Engaged in the service attentive to the needs of the private sector and offering innovative solutions to support SMEs […]

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manual call forward queuing

Opinion: Combating the post-summer slump

UK retailers have enjoyed a busy summer of sales, capitalising on the patriotic atmosphere of the Diamond Jubilee and London Olympics. With sales boosted by as much as £1.07bn as a result of this summer’s major events (i), retailers need to make the most of the increased momentum and enhance the customer’s in-store experience to […]

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manual call forward queuing

Tensator enters the Big Brother House

It’s not every day the Tensabarrier® gets to feature in front of 1.5 million television viewers on Channel 5, but that’s what happened recently when Tensator responded to a call from hit reality show Big Brother. When the production team at Big Brother on Channel 5 were looking for some props for a task called […]

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Fixed base Tensabarrier with printed webbing installation in Stagecoach depot

5 Ways to Ensure Your Organisation Avoids Costly Accidents at Work

Within your working environment it is important that your staff and members of the public are safe. Here are 5 things that all organisations should think about when it comes to avoiding accidents that can result in costly fines. 1. Spot Potential Hazards When assessing your working environment for health and safety hazards it is […]

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manual call forward queuing

Tensator takes Centre Stage at Royal Opera House

The spotlight was firmly on one of our Tensabarrier® stanchions last week when it made a cameo in a video of the Royal Opera House’s production of La bohème. Featuring members of the cast and production team, the video explores why La bohème is considered one of the best-loved operas. It was shown during a […]

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manual call forward queuing

Come and visit our stand at the InRetail show in Dubai 22nd – 25th October

Tensator is exhibiting at the InRetail show in Dubai 22nd – 25th October! We would love to speak to you if you are attending the show and would welcome you to come and visit us at stand 5C210 to view our products, have a demo or even just to have a chat. We will be […]

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manual call forward queuing

How much are walk-aways costing your business?

How much are walk-aways costing your business? In a recent survey carried out by Tensator 97% of people admitted to walking away from a queue. Did you know that we can deliver a 96% reduction in walk-aways? We have a tool on our website which, with 3 easy pieces of information, can calculate in seconds […]

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manual call forward queuing

Tensator Helps To Ward Off Infections At City Hospital

Specially-designed Hand Gel Stations from Tensator have been installed at Salford Royal NHS Foundation Trust to supplement infection control measures already in place. The versatile stations guide visitors and staff towards a hand gel unit and feature eye-catching green webbing. Salford Royal NHS Foundation Trust, which has approximately 850 in-patient beds and treats in the […]

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manual call forward queuing

London Luton Airport Introduces Two New Staff Members: “Holly” and “Graham”

At 11am today, London Luton Airport and Tensator hosted a press conference to announce the launch of “Holly” and “Graham”, Tensator’s Virtual Assistants. As part of a series of initiatives aimed at simplifying the security process and improving the experience for passengers, London Luton Airport has today become the first airport in the world to introduce […]

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manual call forward queuing

Tensator are QSmart

This month (October 2010), Retail Design magazine tackle the issue of queuing and Tensator give advice on how retailers can take the pain out of the queue. Tensator’s General Manager for the UK and Europe, Kevin Hickson, recommends that a single line call forward system can help retailers to reduce walk-aways by 96%, improve service […]

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