tensator blog
Shopping trolleys, retail customer flow

Back To School Retail Survival Guide – Tips for Increasing Profits and Store Loyalty

The Back To School (BTS) and Back To College (BTC) shopping season is upon us. Second only to the Holiday season, BTS and BTC shopping offers retailers a great opportunity to increase their profits and their reputation of being the “go to” source for all things back to school or college. All too often however, […]

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Tensator solutions - Mobile appointment booking

In-Store vs. Online Shopping Experience Survey

Do retailers need to up their game to avoid continual losses to online rivals? Consumers have more choices than ever before on how to shop. Armed with their mobile devices they have instant access to pricing and availability information; they can even choose Click and Collect to pick up items shipped to store or have […]

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Logo of Chain Store Age

Impulse Merchandising, and why selling a toaster on the checkout line won’t fly

The days of the mega big box are over, retail is shrinking and store footprints are getting smaller. Gondolas, shelving systems and displays need to be extra space efficient in small footprints to make the most use of revenue per square foot.Impulse merchandising is a great way to maximize smaller footprints while capturing shopper interest […]

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Tensator In-queue merchandising in Sports Authority

40 years of Bar codes and the End of the Long Checkout Line

A recent Globe and Mail article noted the 40 year anniversary of the introduction of the bar code to retailers and consumers alike.The anniversary commemorates the purchase of a 67-cent (U.S.) package of Wrigley’s Juicy Fruit gum at a supermarket in Troy, Ohio, the first-ever transaction in the world to involve scanning a bar code.That […]

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manual call forward queuing

Is ‘The Queue’ at Wimbledon the future of customer demand?

Last night saw the spectacular opening ceremony of the 20th Commonwealth Games in Glasgow. Featuring 17 sports and spanning 11 days, the event will see more than 4,500 athletes from 71 nations and territories descending on the Scottish city. Thousands of spectators will be watching events unfold at sporting venues in Glasgow and, as you […]

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Network Rail installed a Tensator Virtual Assistant

Success of Tensator Virtual Assistant leaves Network Rail wanting more

MILTON KEYNES, UK – 25 June 2014 – Tensator, the world leader in passenger journey management, has completed an order from Network Rail for 11 more Virtual Assistants, via their rail partner TEW Plus Ltd. The order follows the successful introduction of ‘Louise’ into King’s Cross station in 2013. The Virtual Assistant uses cutting-edge technology […]

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Airports and Airlines Easing the Passenger Journey

Although summer doesn’t officially begin until June 21, Memorial Day weekend kicked off the traditional summer travel season with airports and airlines gearing up for extra volume. Nationally, airlines expect to carry over 210 million passengers this summer, up 1.5 percent from the same season last year. According to the industry group A4A, international travel […]

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VA Health Care Wait Times – A Need for Scheduling Transparency

The 1,700 hospitals and clinics in the VA system — the nation’s largest integrated healthcare network — handle over 80 million outpatient visits a year. As seen in recent news coverage, the wait times for patients have been inconsistent and unreliable, resulting in some cases in fatalities and overall in fostering nationwide frustration and distrust. […]

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Shoplifting Costs Retailers $37 Billion Annually – Automated Gates are an Affordable Deterrent

A recent Miami Herald story headlines how officials were able to bust a $15 million retail theft ring – arresting 23 people who appeared to be ordinary shoplifters trolling pharmacies and supermarkets day after day “swiping pricey diabetes strips, pain killers and heartburn medication” in what turned out to be a major organized crime racket. […]

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Clarins Virtual Goddess developed by Tensator

New technology gives Clarins a scent of the future

MILTON KEYNES, UK, 14 April 2014 – Tensator, the world leader in customer journey solutions, has created a shimmering centrepiece for French luxury fragrance brand Thierry Mugler – part of the Clarins Fragrance Group, with the world’s first full-height Tensator Virtual Assistant. Promoting the launch of Thierry Mugler’s ‘Alien Extraordinaire’ perfume in three flagship stores, […]

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Liverpool Women’s NHS Foundation Trust welcomes new virtual arrival

MILTON KEYNES, UK, 8 April 2014 – Liverpool Women’s NHS Foundation Trust has received an extra special delivery at its Antenatal Clinic, in the form of a Tensator Virtual Assistant. The next generation digital signage solution from patient and visitor journey specialist Tensator, uses cutting edge technology to create the illusion of a real person. […]

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Tensabarriers Showcase and Protect University of Michigan Solar Car

University of Michigan Solar Car Team is a student-run organization that designs, builds and races unique solar-electric vehicles. Since its establishment in 1990, the team has built 12 custom solar-electric vehicles and won 7 National Championships, establishing itself as America’s #1 team. Just recently, the team exhibited its newest state-of-the-art car, “Generation,” at  the Tech Tip-Off […]

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The Quick Change Artist: Tensator’s Retractable Banners offer Quick, Easy and Affordable Advertising in a Snap

Whether you are a bustling airport, a bank, car dealership, coffee shop, cinema, museum, or event hall, driving eye-catching attention to your latest promotions or offers is a snap.Tensator’s Retractable Banners deliver a high quality graphic advertising medium that snap right onto your existing or new Tensabarrier posts. In less than a minute and with no tools […]

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Tensabarrier banner solution, Tag Heuer advertising

GlobalShop 2014: Tensator Launches Revenue Generating ImpulseQ Merchandising System

Digital Print Stretch Fabric Display Creates Instant Ambiance, Provides Guidance and Promotional Branding GlobalShop 2014–LAS VEGAS, NV – March 18, 2014 – Tensator (Booth #1107), the world’s leading queue management and customer journey specialist, today announced its ImpulseQ Merchandising System, a fully customizable, modular system that provides retailers with a variety of product showcase options […]

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‘Bob’ makes virtual return to St James’ Park Stadium

MILTON KEYNES, UK, 13 March 2014 – If you embark upon a tour of Newcastle United’s St James’ Park Stadium any time soon, you may be forgiven for thinking that one of the Club’s most famous captains has returned to the ground. Tensator, the world leader in customer journey management, has helped to enhance the […]

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Madison Square Garden: Dual Line Tensabarriers Provide Trusted, Safe Customer Guidance to Thousands

Named “Coolest Arena” in the United States by Rolling Stone and “Venue of the Decade” by Billboard, Madison Square Garden is the home of the New York Knicks, New York Rangers and New York Liberty and has served as the backdrop for the biggest names and events in entertainment history. Recently Madison Square Garden celebrated […]

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Modell installed a Tensator Virtual Assistant

Modell’s CEO Mitchell Modell Welcomes Super Bowl XLVIII Fans to Flagship Times Square Store via the Tensator Virtual Assistant

NEW YORK, NY — January 29, 2014 – Tensator, the world leader in queue management and customer journey solutions, today announced that Modell’s CEO Mitchell Modell is welcoming Super Bowl XLVIII fans to its Time Square flagship store via Tensator’s Virtual Assistant interactive next-generation digital signage. Tensator’s cutting-edge technology projects an image and creates the […]

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Tensator’s Virtual Assistant lightens the load at King’s Cross

MILTON KEYNES, UK, 27 January 2014 – Tensator, the world leader in passenger journey management, is helping to improve traveller safety at King’s Cross Station with the introduction of a Virtual Assistant. The Virtual Assistant uses cutting-edge technology to project an image and create the illusion of a real person ‘Louise’ who is advising travellers […]

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Dispelling Register Rage

In the VSMD article on “Register Rage” by Robin Donovan, salient points are driven home about the newly “monikered” phenomena known as “register rage.”  The article points to the glaring omission by retailers who while embracing cool, new, grandiose ideas are ignoring the basics – such as –“stained carpets, dressing room doors with broken locks, […]

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Tensator speeds up security checks at Heathrow Airport

MILTON KEYNES, UK, 21 January 2014 – Tensator, the world leader in passenger journey management has installed two of its Virtual Assistants in Heathrow’s Terminal 4 as part of the airport’s check in and security process. The Tensator Virtual Assistant (VA) uses cutting-edge technology to project an image and create the illusion of a real person. […]

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