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Tensator Blog

manual call forward queuing

Get in line for QMS

Press Coverage The planning stage of a redevelopment is the key opportunity to look at improving queue management and customer flow – both vitally important aspects of a successful transport hub. When train stations were first built, travelling by train was the pursuit of the wealthy. The customer demanded a certain level of grandeur and […]

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manual call forward queuing

Tensator passes another set of serviceability and safety load testing

Tensator is pleased to announce that it has passed another set of vigorous serviceability and safety load tests on 889 Advance posts at Heathrow Airport. Tensator’s 60mm, 110mm, 160mm and 180mm socket mounted Tensabarrier® posts are now all certified for BAA use. The recent tests were carried out by BAA owned Heathrow Airport who conducted […]

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Tensator Blog

manual call forward queuing

Crowded House

Press Coverage Practice Business addresses the issue of crowded surgeries and investigates how Practice Managers can gain control of queues of patients, with an insight from Tensator. Tensator’s advice touches on the concept of virtual queuing, which is more commonly found in larger health centres and hospitals, introducing touchscreen terminals and ensuring that clear and […]

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Tensator Blog

manual call forward queuing

Newvision, A Tensator Group Company ranks as one of Portugal’s 30 fastest growing companies

Press Release Milton Keynes, UK, and Lisbon, Portugal, 21st January 2013 – Newvision, a Tensator Group Company, has been ranked amongst the 30 fastest growing businesses in Portugal. The Deloitte Technology Fast50 Awards, which recognise high growth technology companies, ranked Newvision in 27th place, with 104 per cent growth in 2012. Newvision designs and manufactures […]

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Tensator Blog

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Tensator Launches First Interactive Virtual Assistant at Dubai International Airport

Press Release Company Sees Continued Momentum for its Revolutionary Next Generation Digital Signage Solution MILTON KEYNES, UK and BAY SHORE, NY, December 10, 2012 – Tensator, the world leader in queue management and customer journey solutions, today announced its first interactive next generation digital signage solution, the Tensator Virtual Assistant, has been successfully installed at […]

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Tensator Blog

manual call forward queuing

First “Interactive Virtual Assistant” arrives at Dubai International Airport

Press Coverage A first of its kind interactive virtual assistant has been installed at Dubai International. As well as giving out pre-programmed information, the virtual assistant also features a touch screen, enabling passengers to ask frequently asked questions. Located in the departure area of Dubai International’s Terminal 3, the interactive, high definition Tensator virtual assistant […]

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Tensator Blog

Tensator Virtual Assistant VA - Clarient Installation

Green light for Tensator Virtual Assistant in Switzerland

Press Release On 24th August, the Tensator Virtual Assistant made its debut in Switzerland greeting visitors at the eagerly anticipated opening of a three-year environmental exhibition at the Umwelt Arena. Designed by international customer journey specialists Tensator, the Virtual Assistant uses the latest in audio-visual technology to create the illusion of a real person. It […]

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Tensator Blog

manual call forward queuing

Milton Keynes company laps up £0.5m Olympics contracts

Press Release A Milton Keynes business is celebrating after completing work worth over £500,000 for customers involved directly with the London 2012 Olympics. As huge numbers of people pour into London for the Games, world leading queue management and customer journey specialist, Tensator, has been working hard to ensure that visitors’ queuing times are kept […]

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Tensator Blog

Virtual Queue Management System

Leroy Merlin – Virtual Queue Management Systems and Corporate TV

Leroy Merlin The chain of stores Leroy Merlin Portugal defines itself as “an innovative and unique shopping centre that includes the widest range of products, the best prices and very professional personalized service.” It consists of nine large stores specialised on selling DIY, building, decorating and gardening, located in the regions of Lisbon, Porto, Coimbra […]

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Tensator Blog

manual call forward queuing

Queue jumpers causing lost revenue, says survey

Press Release The UK could be in danger of turning into a nation of queue jumpers unless action is taken to keep consumers in line, according to a survey from world leading queue management and customer journey specialists, Tensator. The survey, commissioned by Tensator, delved into the queuing habits of consumers across the UK, and […]

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Tensator Blog

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Visitors form an orderly queue at Hastings Council HQ

Press Release As part of ongoing improvements to customer service, through its new One-Stop-Shop reception area, Hastings Council has teamed up with leading queue management specialist, Tensator, to ensure that visitor waiting times are kept to a minimum and queries are quickly directed to the right department. The innovative web-based system incorporates a single line […]

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Tensator Blog

manual call forward queuing

Big summer for retail

2012 is a great opportunity for UK retailers to make the most of out of increased numbers of visitors, tourists and shoppers. Effective point of sale units encourage impulse purchases Statistics state that independent retailers could and should see an increase in sales by up to 25% providing they stock and more importantly display impulse […]

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Tensator Blog

manual call forward queuing

Wait in Line with Tensator

Queuing has historically been seen as something of a British pastime. But it seems that busier lives and a ‘time is money’ mentality is changing this, with people becoming less patient with regards to waiting. In today’s fast moving society, Retailers must remember that queuing to pay for something is more than likely to be […]

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manual call forward queuing

Don’t panic Mr Mainwaring: Britons urged to embrace the art of the queue

Press Release Don’t panic Mr Mainwaring: Britons urged to embrace the art of the queue Leading queue management specialist, Tensator is urging Britain’s travel and leisure industry not to panic over the extensive queues anticipated this summer at transport hubs and attractions across the UK, as the hot weather and Olympic warm up takes hold. […]

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manual call forward queuing

Tensator Helps Metroline Safeguard Engineers

Press Release Tensabarrier® solutions used across Metroline bus depots to improve safety in vehicle maintenance pits 23 May 2012 – Tensator, a world-leader in safety barrier systems, has announced it has won the contract to supply London transport provider Metroline with the latest retractable safety belt technology – designed to enhance employee safety across its […]

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Fixed base Tensabarrier with printed webbing installation in Stagecoach depot

Avoiding costly accidents can cost less then you think

Is your organisation doing everything it can to avoid costly accidents? Did you know that avoiding them can cost less then you think? This is what Tensator will be asking visitors to our stand, I73, at the Safety & Health Expo at the NEC, Birmingham, on 15th-17th May. Slips, trips and falls are the main […]

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Tensator Blog

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Tensator Named “Cool Vendor” by Leading Analyst Firm

Press Release Milton Keynes, U.K. and Bay Shore, N.Y., April 25, 2012 – Tensator, the world leader in queue management solutions, today announced it has been included in the list of “Cool Vendors” in the Retail Cool Vendors 2012 report by Gartner, Inc. Tensator was selected as a Retail Cool Vendor for its next generation […]

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Tensator Blog

manual call forward queuing

Improving Customer Journey Is Key to Driving High Street Profits

20 April 2012 – With internet sales now estimated to account for 8.5 per cent of all retail sales values (excluding automotive fuel), high street stores must improve the shopper experience to buck the trend of outlets failing. That’s the warning from Tensator, a global leader in queue management technology to enhance the customer journey. […]

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Tensator Blog

manual call forward queuing

Are you prepared for the crowds descending on the UK this summer?

With an estimated 11 million visitors expected to descend on London this summer, businesses need to be thinking of ways to really maximise their potential! The revenue possibilities for businesses in and around Greater London are huge, with a recent VisitBritain report estimating the potential additional spending by visitors at more than £2bn! To ensure […]

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Tensator Blog

manual call forward queuing

Posts move, goals don’t!

This summer’s Games and other British events have the potential to impact all consumer facing businesses. As queue management experts, we know all too well that managing crowds of queuing customers is possibly the last thing on your mind! Organisations tend to plan for everything well in advance but leave queue management until the 11th […]

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