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Tensator Blog
05
May
Event Signage: More Than One Direction
Why is event signage important for your venue? Well, when the world is a stage, first impressions are crucial. Your welcome signage could be the first thing an attendee sees as they walk in. It should be eye-catching and relevant to deliver the maximum impact. Otherwise, your visitors may difficulty finding their intended location. Implemented […]
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15
Nov
How To Improve An In-Store Customer Experience
Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]
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12
Jul
Signage and Wayfinding Solutions – A Queuevolution
Signage and Wayfinding Solutions – A Queuevolution Promotional and wayfinding signage is essential to any business. From stadium signage designed to improve visitor wayfinding, to totem signage which can highlight information at the beginning, middle, and end of queues. By utilising wayfinding and business signage, you can display clear messages to pedestrians to speed up […]
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04
Jul
Tensabarrier® Barriers – how visitor attractions use them to ease visitor flow
Estimated reading time: 10 minutes The Met Office is predicting ‘warmer-than-average’ conditions for the time of year over the next few months, meaning we could be in for a glorious (and even an Indian) summer. In fact, at the time of writing, I can see that the sun is shining and the temperature is nudging […]
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17
Jun
Manage Airport Hazards and Risks To Keep Passengers Safe
Manage Airport Hazards and Risks with Tensator® Products Minimising the number of airport hazards and risks for passengers and staff is vital in airports. Identifying the types of hazards in a location is crucial to maintaining airport safety and security. But what is a hazard? Hazards in a workplace or a domestic location can range […]
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04
Dec
7 ways to improve customer flow management
Customer flow management is the practice of effectively guiding and overseeing the movement of people around a customer-facing environment. This could be a queue in a grocery store or a piece of signage directing passengers in an airport. No matter the industry, it’s how queues are dealt with that becomes the issue, rather than the […]
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02
Aug
The importance of queuing systems
In a customer-facing environment, effective queueing systems are crucial. The importance of queuing systems is three-fold… From a safety perspective, poor queuing systems can lead to overcrowding and in light of COVID-19, unnecessary contact between customers. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend […]
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25
Jul
How to solve queuing problems
Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]
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About Tensator Group
Tensator® has been leading the customer journey since 1881. Today, we provide customer experience management consulting and turnkey queue flow solutions to customers in over 150 countries around the world. Our ability to deliver strategic solutions with a superior ROI has made us a preferred supplier for large-scale enterprises that depend on the effective movement and organisation of people.
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