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queueing

2016: Where the Queue and Human Psyche Meet

At first thought, it’s understandable that most people would consider queueing up — standing in long lines a thoughtless and mundane task. Yet, according to David Andrews, author of ‘Why Does the Other Line Always Move Faster?’, when a person decides to queue up, they make a series of conscious and unconscious decisions, most often due […]

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How to trim the queuing wait and add the pounds

For many, the January health-kick is now in full swing. As we hit the gym and munch on nuts and seeds in an effort to lose the pounds, retailers will be setting up to boost sales following the hectic Christmas period. To help retailers increase profitability and revenue through a more enhanced customer journey, we […]

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Tensator Group Virtual Assistants Named to USA TODAY Top Travel Tech Trends of 2015

As part of its yearly round up of the Top Tech Travel Trends of the year, USA Today Road Warriors selected their top picks.  We’re proud to say that Tensator Virtual Assistants were named to a prestigious list of cutting edge solutions that includes biometrics, self driving cars and 3D printers.  The Tensator Virtual Assistants, which landed […]

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Are Boxing Day Sales a Thing of the Past?

With Black Friday now ubiquitous in the retail calendar, and sales popping up all year round, Boxing Day is not the only opportunity for brands and stores to maximise customer spending. In years gone by, customers would have waited until shops opened their doors to crowds early on Boxing Day morning, having camped through the […]

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What is the future for retail banking?

These days, people are well versed in accessing and managing their money online. Whether it’s on a computer or through their smartphone, this technology is becoming more sophisticated every year. With real-time account monitoring and the ability to set up transactions without going into a high street branch, the market is shifting and players in […]

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Chip Cards – How to Avoid Holiday Shopping Checkout Frustration

Over the past few months, chip technology, or EMV cards, have become the security standard for credit and debit cards. These chips provide an extra level of security, virtually eliminating the opportunity for fraud. But, while everyone is aware of the enhanced security features of the new chip technology, there is a hidden cost—added wait […]

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Retail Customer Experience Magazine:Tensator’s Three Tips for a Robust In-store Holiday Season

Retail Customer Experience Magazine has featured Ingrid Principe, US Marketing Head at Tensator Group’s article, “Three tips for a Robust In-Store Holiday Season.”  Her byline provides concrete advice for creating the best possible in-store customer experience during this heightened shopping season by focusing on customer service, creating a seamless experience and increasing efficiency. Regardless of […]

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Tensabarrier® – The Stamp of Quality

For over a century, Tensator has been organising the movement of people from one place to another, leading to the invention of the Tensabarrier®. The Tensabarrier® is the world’s first retractable stanchion, developed to optimise space and effectively organise people. Unlike other stanchions, the Tensabarrier® has a patented braking system that stops the webbing from […]

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Animated Tensator Virtual Assistant

The world’s first animated Tensator Virtual Assistant

Tensator has created the world’s first animated Virtual Assistant, projecting the image of Tetley’s well known character, Gaffer. Tetley is developing a number of initiatives to enhance shopper engagement, and the animated Tensator Virtual Assistant will be used as a promotional tool to attract buyers and point them to special offers. The Tensator Virtual Assistant […]

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Three Ways Retailers Can Increase Safety and Sales this Black Friday

Even with a slight decline this past year, Thanksgiving weekend has upheld its reputation as the most popular shopping weekend of the year. Last year, over 130 million people shopped or planned to shop over the holiday weekend, according to the National Retail Federation. More specifically, a whopping 80 million of those shoppers participated in […]

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How to create retail ambassadors

What’s the biggest priority for retailers? The answer, of course, is sales – but any savvy shop owner knows the retail industry is becoming ever more competitive. Repeat business and brand loyalty is a must, and the best way of ensuring this is to create ‘brand ambassadors’. This refers to that small yet valuable proportion […]

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Chain Store Age: Tensator’s David Cohen weighs in on “Three Ways Retailers Can Increase Safety and Sales on Black Friday”

In the run up to the Holiday Shopping Season, Tensator Group’s Head of Business Development David Cohen shares his tips on “Three Ways Retailers Can Increase Safety and Sales on Black Friday” in his latest expert article in Chain Store Age. Even with a slight decline this past year, Thanksgiving weekend has upheld its reputation […]

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Black Friday queues making you scream?

The holidays are creeping closer and as retailers roll out holiday goods, including Black Friday specials and door busters, shoppers waiting to checkout could wind up feeling like Beetlejuice sitting in a queue that seems never-ending. Tensator suggests combating potential holiday time customer confusion and checkout bottlenecks with crowd control solutions: Electronic Queuing – speed […]

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Tensabright, Tensabarrier, wall units

Don’t be in the dark with Health and Safety

In some parts of the UK, daylight hours can vary by up to ten hours – a huge discrepancy and an inevitable disadvantage for an industry that relies on deadlines. In Aberdeen for example, there can be over 17 daylight hours between sunrise and sunset during the summer, and then this reduces to just over […]

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What impact is Black Friday having on physical store traffic?

It’s a mere nine weeks until Christmas and that means retailers both in store and online are gearing up for the busiest shopping season of the year. With just under a month before the big day, Black Friday on 27th November heralds one of the most chaotic days in the consumer calendar, where discounts are […]

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Customer journey and self service management

Technology and the customer journey: how far can self-service go?

For consumers and commuters alike, technology is becoming more and more prevalent when we do our shopping, catch a train and go about our day-to-day lives. We hear railway station announcements scheduled automatically over the loudspeakers, and we see self-service machines at the checkouts of supermarkets as standard. But is there a glass ceiling when […]

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Tensator® Unveils its “Full House” of Winning Queue Management Solutions at G2E 2015

From Gaming Industry Virtual Assistants, Branding and Signage Solutions, Virtual Queuing, In-Queue Merchandising to Velvet Post and Rope Barriers, Tensator® informs, guides and manages client flow  Las Vegas, September 29, 2015 – Tensator®, the world leader in queue management solutions, today announced it will be showcasing its gaming industry specific Tensator® Virtual Assistant, new branding […]

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Witness the changing customer journey at GITEX 2015

Tensator Group will give visitors at GITEX 2015 a glimpse of the latest in customer journey technologies and queue management systems. Tensator Group is aiming to help visitors create a more engaging and interactive experience for customers to improve efficiency and increase revenue. A range of products will be on display at the Tensator Group […]

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Prep for Black Friday: Back to School Lessons from the Millennial Shopper

As summer slowly fades, the exhilaration of fall and the new school year is an especially important time for millennials. So much so that 80% of millennials referred to the new school year as “a chance for a fresh start,” according to a new study by Teen Vogue and the International Council of Shopping Centers. […]

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The Rugby World Cup kicks off next week in England

Clearing the sporting event hurdles

It is now less than a year until the Rio Olympics, 10 months until Euro 2016 kicks off and just a matter of weeks until the Rugby World Cup gets underway. One thing is certain – it is going to be an adrenaline fuelled 12 months for sports fans. We know that ticket prices continue […]

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