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keep customer satisfaction levels high

Top tips to keep customer satisfaction levels high during the festive season

Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]

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improve accessibility within a store

How to improve accessibility within a store

For customers with disabilities that limit their mobility, navigating retail environments can be a challenge. What should be a smooth, stress-free experience is often causing unwanted anxiety, which can turn disabled shoppers away. There are solutions to improve retail queue management that stores can use to make sure accessibility is a priority.  Today, the “purple pound” […]

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improve christmas retail queuing experience

6 weeks until Christmas! How to improve Christmas retail queuing experience

It’s that time of year once again! Christmas is slowly but surely encroaching on our lives – from starting to think about gifts we need to buy to hearing that first Christmas song of the season on the radio. The festive season is a joyous time of year, but for retailers and shoppers alike, it […]

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future of the retail customer experience

Future of Retail Customer Experience

The past few years have seen the retail industry undergo a huge transformation. Customers are swapping the high streets for the comfort of their own home when it comes to making purchases. Online shopping is not right for every purchase and every person however, so there remain many factors that affect the way that we […]

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in-store experiences that increase sales

5 ways to create in-store experiences that increase sales

It’s reported that by 2030, online shopping will wipe out 50% of town centre stores. As online shopping becomes easier and more accessible to all, High Street stores must elevate their in-store experiences to compete. In order to create the best retail store experiences for customers; time and money must be invested to understand which […]

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Working Towards Greater Inclusivity

How to provide safety and accessibility to everyone By Joanne Turner  The battle for disability rights in the workplace has been a long and tumultuous journey and though there has been much improvement, the battle is not yet won. Events like the London and Rio Paralympic Games may have sowed the seeds for a change […]

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Tensator Rolls Out the Red Carpet for its New Online Home for the Iconic Lawrence Post & Rope Stanchions

BAY SHORE, NY – March 15, 2017 – Tensator Group, the leader in queue management and customer journey solutions, today announced that it would make its iconic Lawrence Post and Rope stanchions available online at www.lawrencemetal.com.  For over 136 years, the Lawrence Post and Rope stanchion has been recognized as the hallmark of the finest […]

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Virtual Assistants

The lines you can’t avoid

No-one enjoys waiting in a line, no matter the reason.  In our daily lives we all, unfortunately, encounter lines that we must participate in and thankfully Tensator® offers solutions to make the experience more comfortable and efficient. Where are queues most commonly found? Tourist Spots –Well known attractions in famous cities encourage countless visitors who […]

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Amazon Business

Tensator Launches Offering with Amazon Business

Digital Platform Provides B2B Clients with Tensator Queue Management Solutions via the Amazon Business Experience  BAY SHORE, NY – December 19, 2016 – Tensator Group, the world leader in queue management and customer journey solutions, today announced that its queue management solutions including the world renowned Tensabarrier®, are now available online via Amazon Business, Amazon.com’s […]

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Enhancing the customer journey at British Airways i360

A queue management specialist has taken its world-class retractable barriers to new heights by supplying British Airways i360. Tensator has provided 100 marine-grade Tensabarriers® to the recently opened observation attraction in Brighton, which rises to 138m above sea level. Marine-grade steel was required due to the attraction’s location on the seafront, where the barriers will […]

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Catching customer attention at GITEX 2016

Innovative technology to engage queuing customers is being showcased at one of the world’s biggest tech shows in Dubai from the 16th October. The latest products from Tensator Group have been developed to create more engaging and interactive experiences for customers, ultimately helping retailers, and other customer service professionals to improve efficiency and increase revenue. […]

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Television fame for the Tensabarrier®

Our queue management solutions do an important job, keeping customers and commuters safe at airports, retail spaces and leisure attractions around the world. But, it’s not often we’re given a mention on an international stage. Well, that all changed last month when an eagle-eyed member of the Tensator Group team spotted Martin Brundle wander past […]

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Effectively Managing Passenger Flow With Tensator Virtual Assistants

The Tensator Virtual Assistant was recently highlighted in the Airport Cooperative Research Report “Improving the Airport Customer Experience,” written by the Transportation Research Board, The National Academies of Sciences, Engineering, and Medicine and sponsored by the US Federal Aviation Association. The Tensator Virtual Assistant is a digital signage solution that is already in place at […]

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Tensator checks in at new Bristol Airport security area

Tensator Group has completed a project at Bristol Airport to optimise airport queue management in its recently extended west terminal. The airport has installed 200 Bristol Airport-branded Tensabarriers® throughout its 10-lane security zone in its new Central Search Area, which has been enlarged to allow passengers sufficient time and space to prepare their belongings ready […]

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Queuing Solutions for different goals

Tensator® Queuing Solutions for different Goals

Choosing the right queue management system is an important strategic decision for any company that wants to organise the flow of its customers and ensure the customers’ experiences are smooth, helping to avoid guest discomfort or stress. In order to decide which queue management solution is best for you, Tensator recommends setting your expectations and […]

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Three Ways to Boost Your Business’ Reputation

Three Ways to Boost Your Business’ Reputation

One of the founding fathers of the United States of America is known for one particularly poignant remark that we can all relate to. As Benjamin Franklin said, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” We can all remember an occasion where a brand […]

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Ryder focuses on safety with Tensator

Tensator Group has helped Ryder Europe boost its health and safety credentials at its 27 depots across the UK. Ryder asked Tensator Group to provide a solution to cordon off the potentially dangerous pit areas that the company uses to service its fleet of rental and lease commercial vehicles. Its aim was to continue to […]

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manual call forward queuing

Keeping Summer Event Crowds Orderly, Safe—and Happy

David Cohen of Tensator Group on keeping large crowds at summer events safe, orderly and happy. What do open-air concerts, fairs and festivals all have in common? They’re outdoor activities most often attended in the summer. More specifically, they’re notorious for drawing large crowds when school—and the summer sun—are out for good. People attend large, […]

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First Come First Served -Success or a Failure

First Come First Served -Success or a Failure?

Everyone knows how a queue works. It’s a line of people where the person at the front gets served first. The principle of first-come-first-served is followed when the order of processing is not pre-planned. Scheduled ones work in a slightly different way, like in restaurants which take reservations in advance and allocate a seat when […]

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Ticket pick-up management – how to organize these areas best, avoid confusion, hysteria

Ticket pick-up management: how to organize these areas, avoid confusion and hysteria

Ticket management in the days leading up to and on the day of an event can be difficult to control, especially when event attendee arrivals are steady – confusion and frustration can overwhelm everyone involved. Event safety should be a priority for all those involved.  Below are Tensator® tips and tricks to manage the queues […]

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