Tensator Blog & Latest News

May

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

May

How to manage crowd control in transport hubs

Managing the large flow of traffic across your bus depot, train station or airport can be a challenge, especially when you consider that you need to do so safely and efficiently, 24/7. Even at your quietest times, footfall can quickly build up into long queues if not properly managed. Attempting to manage crowd control manually […]

May

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

May

3 simple ways to improve queue management in airports

Passengers today accept that queueing is a likely part of their airport experience — but that doesn’t make it any less stressful. Those airports and airlines that take steps to improve their queue management stand to increase operational efficiency while working wonders for the customer experience. So how can you achieve this? Here are three […]

Apr

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

Nov

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

Nov

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’ With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

Nov

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

Nov

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

Oct

Increase ROI of safety in the workplace

Would you spend £1 now to save £2 in the future? The choice may seem simple, but when £1 becomes £1m, and return on investment may not occur for a few years, it can be difficult to justify expenditure. This situation is common for many health and safety professionals when trying to assure stakeholders that […]

Oct

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

Aug

The importance of queuing systems

In a customer-facing environment, effective queueing systems are crucial. The importance of queuing systems is three-fold… From a safety perspective, poor queuing systems can lead to overcrowding and in light of COVID-19, unnecessary contact between customers. From an operational perspective, poor queuing systems can lead to a drop in productivity from staff as they spend […]

Jul

How to solve queuing problems

Queues are not exclusive to one particular industry, in fact, queues are often expected in many scenarios. As a society, we instinctively line up and wait our turn. Problems arise when queues become longer than anticipated and drive potential customers to leave. Having good queue management systems in place can not only improve customer satisfaction […]

Jul

Accessible Train Station Design

Taking a journey by rail is not as straightforward for some passengers as it is for others. For people with a disability and reduced mobility, those who are visually impaired or elderly, or have pushchairs or bulky luggage in tow, a railway station can prove incredibly difficult to navigate. Accessible train station design should be […]

Jul

Enhancing Air Travel for Disabled Passengers

Like any other customer-facing industry, ensuring first-class airport passenger flow is crucial for staff working across the aviation industry. With factors such as delays, queues and long walking times between terminals often inevitable, managing these difficulties alongside meeting passenger expectations is key to enhancing air travel for disabled passengers. This complexity presents a challenge, particularly when […]

Jun

Manage Event Safety and Reduce Queue Times This Summer

Visitors have had to endure longer entry queues and waiting times at several UK events this summer, as venues have increased their security measures in response to terrorist attacks over the past year. Large groups of people at any form of an event are potentially a target, so naturally, extra precautions to manage event safety […]

Jun

5 Tips to Help Retailers Bring Back High Street Shopping

The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]

Apr

A Solution for Inspection Pit Safety

HSE Regulations and inspection pit safety Focusing on vehicle repair centres, train depots and wider transport safety, the Health and Safety Executive (HSE) has designated inspection pits as a ‘fall from height’ hazard. Subsequently, they have created The Work at Height Regulations to provide guidance on how to improve inspection pit safety. These regulations now […]

Mar

How Tensator can help improve workplace accessibility

Figures from the charity Scope show that there are currently 3.4 million disabled workers in the UK. Companies have a legal obligation to make ‘reasonable adjustments’ for employees who have a disability to improve workplace accessibility and can be done by implementing health and safety systems. Creating disability inclusion in the workplace should be a […]

Mar

Passenger Terminal Expo 2018

Tensator works with airports and airlines globally to help streamline airport passenger flow. We understand the challenge to always look for ways to enhance the passenger journey and experience, as well as increase safety, create efficiencies and reduce costs. That’s why, this year we’re exhibiting at the Passenger Terminal Expo in Stockholm from 20th – […]

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