tensator blog

Tensator Blog

How to increase foot traffic in retail and boost sales this Black Friday

This year’s Black Friday, which falls on 26 November, is likely to be the first major test of the recovery in the Retail sector since the pandemic. Despite being a mainly American notion, it has become a firmly established event in the retail calendar in many countries around the world for some years now, both […]

Read more

Tensator Blog

woman using self-checkout in supermarket

Are self‐checkouts a win for the customer or the retailer?

Self‐checkouts are clearly all about giving customers more choice, speed and convenience while reducing queuing times and staff hours. Additionally, they reduce the potential for human error by calculating change automatically. Some studies show not all shoppers like them, either because they find automated tills confusing, or because they prefer interacting with a real person. […]

Read more

Tensator Blog

benefits of queue management system

5 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. COVID-19 has really highlighted the need for effective queue management. As well as making sure your customers are safe and remain socially distanced where necessary there are other benefits of queue management systems; such as keeping customers organised, then […]

Read more

Tensator Blog

covid safety solututions

7 COVID-19 QUEUE SOLUTIONS THAT WILL KEEP YOUR CUSTOMERS SAFE

COVID-19 has wreaked havoc with your customers’ confidence. A PWC UK survey conducted in November 2020 showed that consumer confidence had fallen to -10 on their index – a huge fall of 13 points, compared to December 2019’s +3 index score. In this post, we’re going to run through 7 top COVID-19 queue solutions/social distancing […]

Read more

Tensator Blog

outdoor queuing

5 Top Tips To Effectively Manage Outdoor Queuing

How can you effectively manage outdoor queuing, in all conditions? Since the COVID-19 pandemic, outdoor queuing has become more of a regular occurrence than ever, but that’s not to say shoppers didn’t do it before and won’t be doing it after.  During busy retail periods such as Christmas and January sales, thousands of people descend […]

Read more

Tensator Blog

queue barriers

How to use custom printed safety barriers and branded queue management systems

One of the questions we’re often asked about safety solutions and queue management products is “can we customise them?” The answer is yes, you can! Well-designed, high-quality equipment is worth the investment, but the right products can do more for you than you think. Customising the look of barriers or banners not only gives you […]

Read more

Tensator Blog

3 Ways That Wayfinding Signage Benefits the Customer Experience

For many customers, a lack of clear signage can make for a frustrating customer experience – leading to lost purchases and harmful reviews. How can you help customers find their way around whilst improving safety and efficiency? Whether you’re in the transport, events, or leisure and tourism sector, providing an organised layout with wayfinding signage […]

Read more

Tensator Blog

5 Surprising Ways to Protect Profits this Black Friday With Retractable Belt Barrier Solutions

5 Surprising Ways to Protect Profits this Black Friday

The ‘Black Friday’ sales period is almost upon us, with TV advertising, internet browser pop-ups, and reviews to tell us which products are worth waiting for. Although largely thought of as an online phenomenon, 2016 figures from the US show that 101.7 million people braved the crowds to shop in physical retail stores over the […]

Read more

Tensator Blog

3 Top tips for queue management best practice

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

Read more

Tensator Blog

Why is effective queue management important

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

Read more

Tensator Blog

Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

Read more

Tensator Blog

access control management

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

Read more

Tensator Blog

virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

Read more

Tensator Blog

queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

Read more

Tensator Blog

black friday store checklist

Black Friday Store Checklist 2018

Although traditionally a shopping event associated with the US, over the past decade the waves of Black Friday have travelled across the pond in the UK. According to a couple of reputable news sites, the figure for overall US sales for the Black Friday weekend 2016 was $5 billion. Similarly, Britons spent a record £5.8 […]

Read more

Tensator Blog

ensure customer satisfaction

How can retailers ensure customer satisfaction through utilising queuing psychology?

As seen in Retail Sector. Harnessing effective queuing measures could be key to how retailers can ensure customer satisfaction and maximise retention rates Global brick-and-mortar storefronts are steadily decreasing as the convenience of online shopping for a time-starved population continues to entice customers. Even world-renowned brands are struggling to stay relevant and maintain loyalty while […]

Read more

Tensator Blog

bring back high street shopping

5 Tips to Help Retailers Bring Back High Street Shopping

The downturn of the high street has been in the news a lot recently with the loss and downsizing of high street giants such as Toys R Us, House of Fraser and Maplins – to the industry, this is no secret or surprise. This downturn has been attributed to a number of different reasons, including […]

Read more

Tensator Blog

psychology of queuing

Psychology of queuing – what are customers thinking about whilst queuing?

UK Customer’s Perceptions of Queuing With the festive season in full swing, it’s likely you’ve found yourself caught up in a queue. Do you ever think about what fellow queuers could be thinking about? The UK stereotype of the ‘polite queuer’ has been called into question in a national study about consumer habits at the […]

Read more

Tensator Blog

profitable queue management system

How to create a profitable queue management system

British retailers are losing out on over £1 billion a year because of long queues at the checkout, according to research by mobile operator EE. An option to reduce queues and in-turn increase revenue is to deploy a profitable queue management system. Customers waiting in a queue are in a unique state as they are […]

Read more

Tensator Blog

keep customer satisfaction levels high

Top tips to keep customer satisfaction levels high during the festive season

Research has predicted that British families will spend an average £821.25 on gifts, food, drink and decorations for Christmas this year; according to figures from VoucherCodes and the Centre for Retail Research (CRR). With 19 million families in the UK, it’s expected that as a nation we’ll spend a whopping £15.6billion on Christmas alone this […]

Read more
1 2
gradient
Top
logo