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Tensator Blog

How To Improve An In-Store Customer Experience

Post-pandemic, the customer experience underwent a seismic transformation. From regular in-store shopping to online ordering, consumers entered a more digital world. Now the restrictions are lifted, the retail, hospitality, and event industries can expect their first proper holiday season in years. Customers and visitors are returning to brick-and-mortar shops and venues. Luckily, the world has […]

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Tensator Blog

How To Boost Impulse Buying In Your Business

According to a survey made by The Integer Group, 9 out of 10 shoppers will impulse buy something which isn’t on their list going into a store. This number may seem unusually high at first, but upon inspection it makes a lot of sense. After all, which shopper among us hasn’t given in to temptation […]

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Tensator Blog

The Value of a Positive Customer Journey in Q4

Between January 1st and September 30th, crowds and are normally manageable by your store staff. Customer journey management is easy even with the occasional peak, like Valentine’s Day or the weekend after a national holiday. These spikes in visitor traffic are normally expected and usually there are measures in place to handle the temporary increase. […]

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Tensator Blog

Ultimate Guide to queuing barriers 2022

Estimated reading time: 8 minutes Welcome to our ultimate guide on queuing barriers, designed to help you find the right barrier for your company or organisation. Inventors of the original retractable queue barriers At Tensator, we are the inventors of the original retractable barrier. Our barrier systems allow you to enhance your space with one […]

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Tensator Blog

Signage and Wayfinding Solutions – A Queuevolution

Signage and Wayfinding Solutions – A Queuevolution Promotional and wayfinding signage is essential to any business. From stadium signage designed to improve visitor wayfinding, to totem signage which can highlight information at the beginning, middle, and end of queues. By utilising wayfinding and business signage, you can display clear messages to pedestrians to speed up […]

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Tensator Blog

7 COSTLY PROBLEMS YOU’LL FACE AFTER PURCHASING CHEAP QUEUE BARRIERS

 Estimated reading time: 11 minutes  Buying cheap queue barriers always seems like a good idea at the time. After all, it’s just a queuing barrier, why would you want to spend any more money than you have to? Well… The snags you hit after you buy cheap queue barrier systems or retractable queue barriers lead […]

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Tensator Blog

How to increase foot traffic in retail and boost sales this Black Friday

Estimated reading time: 7 minutes This year’s Black Friday, which falls on 26 November, is likely to be the first major test of the recovery in the Retail sector since the pandemic. Despite being a mainly American notion, it has become a firmly established event in the retail calendar in many countries around the world […]

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Tensator Blog

woman using self-checkout in supermarket

Are self‐checkouts a win for the customer or the retailer?

Self‐checkouts are clearly all about giving customers more choice, speed and convenience while reducing queuing times and staff hours. Additionally, they reduce the potential for human error by calculating change automatically. Some studies show not all shoppers like them, either because they find automated tills confusing, or because they prefer interacting with a real person. […]

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Tensator Blog

benefits of queue management system

5 benefits of queue management systems

Having good queue management procedures in place can make a real difference to any customer-facing environment. Whilst the world is aims to exit global pandemic, it highlighted the need for effective queue management. As well as continuing to ensure your customers feel safe and remain socially distanced where necessary there are other benefits of queue […]

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Tensator Blog

covid safety solututions

7 COVID-19 QUEUE SOLUTIONS THAT WILL KEEP YOUR CUSTOMERS SAFE

COVID-19 has wreaked havoc with your customers’ confidence. A PWC UK survey conducted in November 2020 showed that consumer confidence had fallen to -10 on their index – a huge fall of 13 points, compared to December 2019’s +3 index score. In this post, we’re going to run through 7 top COVID-19 queue solutions/social distancing […]

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Tensator Blog

outdoor queuing

5 Top Tips To Effectively Manage Outdoor Queuing

How can you effectively manage outdoor queuing, in all conditions? Since the COVID-19 pandemic, outdoor queuing has become more of a regular occurrence than ever, but that’s not to say shoppers didn’t do it before and won’t be doing it after.  During busy retail periods such as Christmas and January sales, thousands of people descend […]

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Tensator Blog

queue barriers

How to use custom printed safety barriers and branded queue management systems

One of the questions we’re often asked about safety solutions and queue management products is “can we customise them?” The answer is yes, you can! Well-designed, high-quality equipment is worth the investment, but the right products can do more for you than you think. Customising the look of barriers or banners not only gives you […]

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Tensator Blog

3 Ways That Wayfinding Signage Benefits the Customer Experience

For many customers, a lack of clear signage can make for a frustrating customer experience – leading to lost purchases and harmful reviews. How can you help customers find their way around whilst improving safety and efficiency? Whether you’re in the transport, events, or leisure and tourism sector, providing an organised layout with wayfinding signage […]

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Tensator Blog

5 Surprising Ways to Protect Profits this Black Friday With Retractable Belt Barrier Solutions

5 Surprising Ways to Protect Profits this Black Friday

The ‘Black Friday’ sales period is almost upon us, with TV advertising, internet browser pop-ups, and reviews to tell us which products are worth waiting for. Although largely thought of as an online phenomenon, 2016 figures from the US show that 101.7 million people braved the crowds to shop in physical retail stores over the […]

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3 Top tips for queue management best practice

3 Top tips for queue management best practice

Having a good queue management system in place can not only improve customer satisfaction levels but also reduce wait times. How do you handle long lines of customers? Here are our top tips for queue management best practices. 1. Plan according to your needs The right system for you will depend on your particular requirements […]

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Why is effective queue management important

Why is effective queue management important?

No one likes waiting in line. A poorly managed queue could lose you business, make the visitor journey less efficient or create a health hazard. However, effective queue management has become quite a science, with increasingly high-tech methods of taking care of people, space and revenue simultaneously. From stores to airports, find out why queue […]

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Tensator Blog

Queue management in action

Queue management in action: which industries can benefit the most?

Physical queues will spring up anywhere that users come in person to buy a product or take advantage of a service, whether that’s a retail store or a transit hub. For managers, this raises a number of issues, from customer safety to efficient use of space. A queue doesn’t have to be long for you […]

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Tensator Blog

access control management

What is Access Control Management and How do I use it?

What is access control management? Access control management is an important component of effectively managing the flow of people and restricting access where there is a need. Gone are the days when locking a door or putting up a temporary barrier are sufficient forms of access control. Now, businesses require better crowd control options to […]

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Tensator Blog

virtual assistant over christmas

How to utilise a Virtual Assistant over Christmas time in Retail

‘How many weeks until Christmas?!’  With just over 4 weeks to go, high street retailers and shoppers alike will be gearing up for their busiest period in the shopping calendar – Christmas! With online shopping becoming increasingly more popular, many shoppers are swapping the hustle and bustle of in-store to the comforts of their own […]

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Tensator Blog

queuing over black friday

Keep Customers Safe when Queuing Over Black Friday

Retailers around the globe will be preparing for the start of their busiest shopping period, kicking off on Black Friday, which this year falls on 23 November 2018. A day synonymous with huge queues, retailers will be using this time to assess their plan to manage queuing over Black Friday. What is Black Friday? The […]

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